Administrator - Acute Demand Co-ordination Service

What you will be doing

As an administrator for the Acute Demand Co-ordination service, you will be responsible for providing ongoing support for the Acute Demand Service

You will assist with the coordination of services ensuring: 

• Responsive and efficient coordination of services whilst developing strong relationships with all stakeholders.
• All telephone enquiries are received with excellent customer support in a professional and timely manner.
• Facilitate a rapid response for all requests to arrange services, managing incoming referrals 

Details about the role

• fixed term position for 14 months cover parental leave
• part time role 0.6FTE, 24 hours per week
• rostered position, which will require you to be available to work across 6 days a week, Monday - Saturday between the hours of 7.30am-9pm.

What you will bring

• Excellent communication skills
• Great telephone manner
• Experience using data bases and the Microsoft Office suite
• Administrative and customer service background
• Ability to demonstrate empathy and commitment to achieving the best outcomes for our patients
• Ability to work autonomously and as part of a team
• Medical terminology and previous contact centre experience would be advantageous but not essential
• Your flexibility, computer literacy, ability to learn, and your strong customer service skills will be the key to your success in this role

About Us

Pegasus Health 24 Hour Surgery, a division of Pegasus Health (Charitable) Limited is a company committed to providing a high quality, twenty-four hour service to the people of Christchurch from its site at 401 Madras Street. Operating for over 25 years, it is the preferred provider of after-hours care for most family doctors in Christchurch. We are the only Urgent Care centre in Christchurch that operates 24/7. Our mandate is to always be there for people when they need us.

Please note: we may review applications before the closing date and we encourage you to apply as soon as you are able.

If you have further questions about this role please see the attached position description or contact Janice Smith: janice.smith@pegasus.health.nz.

All applications for this position must be made through our website.